Field Service Manager

Job Title: Field Service Manager

Location: Bracknell, Office Based

Salary: Competitive

Job Type: Permanent, Full time

As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently and to consistently high standards. You will oversee day-to-day deployment, operational performance and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers.

​Key Responsibilities:

Team Leadership & Management:

· Lead, support and develop Building Performance Engineers, providing guidance and taking appropriate action where required.

· Recruit, onboard and train employees, including managing probation and performance review processes.

· Manage day-to-day team operations to maintain efficiency and support organisational goals.

· Ensure appropriate management of employee matters in line with regulatory requirements and internal policies.

· Champion a culture of safety, wellbeing, accountability, continuous improvement and development..

· Contribute to a collaborative, high-performing team..

· Deputise for the BPE management team when required.

Operational Excellence & Efficiency:

· Oversee scheduling, resource planning and workforce coverage across the team.

· Monitor operational KPIs, including completion rates, productivity and resource utilisation.

· Ensure tasks and projects are delivered on time and to the required quality standards.

· Allocate resources effectively and address avoidable delays, repeat visits, aborted work and remedial activity.

· Ensure field records and supporting information are completed accurately and promptly.

· Provide feedback to support the improvement, streamlining and implementation of operational processes.

Safety, Quality & Risk Management:

· Ensure compliance with health and safety requirements, industry regulations, company policies and quality standards, including ISO/IEC 17025 and ISO 9001.

· Conduct audits and assessments to demonstrate competency, identify opportunities for improvement and support regulatory compliance.

· Stop or escalate work where there are material safety, quality, competency or compliance concerns.

· Ensure incidents, non-conformities and operational risks are appropriately recorded and escalated.

Technical Expertise:

· Support engineers with day-to-day operational queries relating to service delivery.

· Maintain knowledge of regulatory and technical developments relevant to the industry and communicate these to stakeholders.

· Ensure team members have the necessary technical skills and training.

· Refer matters requiring specialist technical judgement or formal approval to the appropriate technical authority.

Customer & Market Focus:

· Address customer enquiries and complaints in a timely and professional manner.

· Respond effectively to client needs and escalations while maintaining service excellence.

· Identify opportunities to improve service delivery and contribute to business growth.

· Escalate customer requests or changes in scope that may have contractual, programme or cost implications.

To be considered for this Field Service Manager role:

· Proven experience managing field-based service, compliance or engineering teams.

· Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience.

· Experience of direct line management, including employee development and performance management.

· Experience scheduling resources and managing field-service delivery against customer, quality and timescale requirements.

· Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001.

· Strong leadership and team development skills.

· Excellent problem-solving and decision-making ability.

· Strong communication and stakeholder management skills.

· Ability to think critically, assess situations and make informed decisions.

· Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency.

Culture & Behaviour:

As a BSRIA employee, you are required to:

· Embody integrity, accountability, and professionalism.

· Promote a culture of respect and open communication both internally and externally.

· Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion.

· Approach challenges with a positive future-orientated attitude to maximise value.

· Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence.

· Facilitate and embrace change, growth, innovation and continuous improvement.

· Commit to achieving commercial success with positive and impactful outcomes.

· Champion BSRIA as the independent industry leader in providing practical, science-based solutions.

Please click on the APPLY button where you’ll be redirected to our site to complete your application.

Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role.